What do you count when you count on an agent?
I judge every part of WunderOS against four questions. Does it make a customer’s agents more reliable, more performant, more cost-efficient, or more transparent?
Starting with reliability
You cannot improve what you will not measure, and reliable is the kind of word that dies in a slide deck unless you make it count something. So we make it count, for now, these two things, MTBI and the Autonomy Rate.
MTBI
The first is Mean Time Between Interventions, MTBI, the agent-era cousin of the MTBF an ops team has tracked on hardware for fifty years. How long does an agent serially or a fleet in aggregate run before a human operator has to step in?
Autonomy Rate
The second is Autonomy Rate: of all the runs in a window, what fraction finished without a person in the loop? MTBI tells you the rhythm of the pager and, hence, a primary operational cost-center. Autonomy Rate tells you what share of the work you got to keep your hands off of entirely.
Both numbers move in a positive direction in either of the same two ways, and only the second is interesting.
The two paths of progress
The first way is the obvious one: make runs more reliable per se, that is, host fewer bad runs to begin with. Everyone is trying to do this, and it has a ceiling, because a long-enough horizon guarantees a bad run eventually.
The second way is the one an autonomic agentic operating system can do and a harness cannot. That is, reactively sense a run going wrong—real-time drift monitoring, in our terms—while it is still going wrong, then recover it, restart it, reroute it, repair it, without paging anyone.
Or maybe you just treat it telecom style: let it crash! Respawn it automatically. A bad run that heals itself never costs you an intervention. That’s how you push the Autonomy Rate past where better models alone can take it.
It’s not, of course, an accident that WunderOS is a BEAM OTP program, in Gleam, in order to enjoy some of the most legendary reliability (not to mention performance, which we get to soon enoughd) in tech. So, yeah, the goal is that WunderOS customers enjoy the same reliability the customers of WhatsApp, Discord, and Ericsson telecom and internet switches enjoy.